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Frequently Asked Questions



  1. How do I change my theme?
  2. How can I change/remove the boxes at the top of my page?
  3. How can I change the border, backgroud, and font colours for my profile boxes?
  4. How do I embed flash videos/music onto my profile?

  5. How do I retrieve my password?
  6. How do I delete my account?
  7. I accidentally entered my wrong age/birthdate! How can I fix it?
  8. Who are the official Untz.ca staff?
  9. What does Verified mean? How can I get Verified?
  10. How do I get VIP?

  11. What do I do if I have a complaint about a user or staff member?
  12. What do I do if I discover a 'fake' user?
  13. Can I advertise on the site?
  14. Can I promote my event?

  15. Does Untz.ca give my personal information out?
  16. Someone hacked my profile! What do I do?

  17. Why are there 3 guestbooks?
  18. How do I delete people from my fans?
  19. How do I delete my sent messages?


How do I change my theme?

When logged in, click the 'Edit' link next to your username, on the right-hand menu of the page. In the top box of the Profile editting box, you'll see the option to select your theme from the list of available ones.

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How can I change/remove the boxes at the top of my page?

When logged in, click the 'Edit' link next to your username, on the right-hand menu of the page. In the top box of the Profile editting box, you'll see the option to select which User Boxes (if any) you'd like to see at the top of your page.

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How can I change the border, backgroud, and font colours for my profile boxes?

When logged in, click the 'Edit' link next to your username, on the right-hand menu of the page. In the "Profile - Style" box of the Profile editting page, you'll see the option to choose your Background colour, Foreground (Font) colour, and Border colour. Colours are inputed in 6-character hexadecimal format. For possible hexadecimal values, click here.

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How do I embed flash videos/music onto my profile?

YouTube:

  1. Take the embed code that YouTube provides of the video you wish to put on your page/on the forums:

    <object width="425" height="355"><param name="movie" value="http://www.youtube.com/v/ta_la6vIaFc&rel=1"></param><param name="wmode" value="transparent"></param><embed src="http://www.youtube.com/v/ta_la6vIaFc&rel=1" type="application/x-shockwave-flash" wmode="transparent" width="425" height="355"></embed></object>

  2. Take out everything except for one of the two URLs in the code: http://www.youtube.com/v/ta_la6vIaFc&rel=1
  3. Remove everything after the &: http://www.youtube.com/v/ta_la6vIaFc
  4. Add &ext=.swf onto the end: http://www.youtube.com/v/ta_la6vIaFc&ext=.swf
  5. Now put it between the flash tags: [flash]http://www.youtube.com/v/ta_la6vIaFc&ext=.swf[/flash]

Imeem videos/music:

  1. Take the embed code that imeem provides:

    <object width="300" height="80"><param name="movie" value="http://media.imeem.com/m/yHkeLX4Pnr/aus=false/"></param><param name="wmode" value="transparent"></param><embed src="http://media.imeem.com/m/yHkeLX4Pnr/aus=false/" type="application/x-shockwave-flash" width="300" height="80" wmode="transparent"></embed></object>

  2. Take out everything except for one of the two URLs in the code: http://media.imeem.com/m/yHkeLX4Pnr/aus=false/
  3. Remove the /aus=false/: http://media.imeem.com/m/yHkeLX4Pnr
  4. Add .swf onto the end: http://media.imeem.com/m/yHkeLX4Pnr.swf
  5. Put it between the flash tags: [flash]http://media.imeem.com/m/yHkeLX4Pnr.swf[/flash]

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How do I retrieve my password?

Click here.

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How do I delete my account?

Click here.

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I accidentally entered my wrong age/birthdate! How can I fix it?

Contact an Owner or Site Admin, and they should be able to help you out by resetting your birthdate so you can re-enter it. Click here for list of staff.

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Who are the official Untz.ca staff?

Click here for list of staff, site administrators, and moderators.

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What does Verified mean? How can I get Verified?

Verification is a innovative new system setup by Untz.ca to limit the activity and danger of 'fake users', namely, people hiding behind hidden identities. Users marked as "Verified" have been checked, officially, by Untz.ca and have had their name, age, and photo confirmed to be authentic. User can get Verified in person, at special booths. Times and locations for these booths will be announced on the site several weeks in advance. This information will be visible on the homepage and the forums.

Spotted means the user is NOT Verified, but several Verified users have vouched for the person and claimed that they have seen the person and that the person is 'real'.

Unspotted means the users identity is completely unaccounted for. Approach such users with caution and at your own risk.

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How can I get VIP?

VIP was an account status on the previous version of the site and is no longer available to users.

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What do I do if I have a complaint about a user or staff member?

When you have a complaint about staff members or other users on the site, you may contact the Staff Supervisor, Brendan, at any time. Either through Private Message (Username: Kraut) or through email or MSN (Kraut@untz.ca). He will deal with any of your problems promptly and efficiently.

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What do I do if I discover a 'fake' user?

Send an e-mail to info@untz.ca with the subject "Fake Account". Make sure to include in the e-mail the 'fake' user's username, link to their profile, as well as detailed description of why you think the user is actually 'fake'.

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Can I advertise on the site?

Unauthorized advertising of any kind is strictly prohibited. Those advertising without authorization will be warned, and subsequently disabled. If you are interested in advertising on Untz.ca, please visit www.mxs.ca.

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Can I promote my event?

Unauthorized promotion of any kind is strictly prohibited. Those promoting without authorization will be warned, and subsequently disabled. If you are interested in promoting your event on Untz.ca, please e-mail info@untz.ca.

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Does Untz.ca give my personal information out?

No. All personal information collected from members is for internal purposes only, and will not be disclosed to any third parties.

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Someone hacked my profile! What do I do?

Change your account's password. If you no longer have access to the account or are unable to change your password, e-mail info@untz.ca right away.

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Why are there 3 guestbooks?

Your guestbook is located on the right-hand side of the page and is visible on all site pages. The profile guestbook appears on the right-hand side in each person's profile. When you go to your own profile, you will thus see your guestbook twice. The expanded guestbook is located at the bottom of profiles, as a way for people to read a more 'spaced out' version - especially useful for reading longer messages.

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How do I delete people from my fans?

Fans are currently hidden from display in profiles, any way.

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How do I delete my sent messages?

You can't. Deleted messages get moved to the "Deleted" folder/tab. From here, there is currently no option to further remove. A feature to completely delete is in the works.

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